At crown99, your privacy is not just a legal obligation — it is a responsibility we take seriously. This document transparently explains how we collect, process, store, and protect your personal information as a member of our platform in Malaysia.
Six core pillars that demonstrate crown99's commitment to protecting every member's personal information.
All communications between your device and the crown99 servers are protected by 256-bit SSL encryption. This means every piece of information you send — including login details and financial data — cannot be intercepted by any third party.
Your identity information such as your MyKad number and bank details is stored in isolated systems with strict access controls. Only authorised personnel may access this sensitive data, and every access is logged for audit purposes.
Crown99 has never and will never sell, rent, or transfer member personal data to advertisers, data brokers, or any third party unrelated to the operation of our platform. Your data remains yours.
Crown99's operations comply with Malaysia's Personal Data Protection Act (PDPA) and comparable international standards. We conduct regular compliance reviews to ensure our policies remain current and relevant.
Crown99 provides two-factor authentication for all member accounts. With 2FA enabled, even if your password falls into the wrong hands, your account stays secure because an additional verification step is required for every login.
Crown99 members have full control to access, update, amend, or request deletion of their personal data at any time. We believe you should have complete control over the information you share with us.
Welcome to the crown99 Privacy Policy page. This document is published by crown99, the operator of the online sports betting and gaming platform under the domain crown99.bar, and applies to all individuals who use our website, crown99 mobile app, or any of the services we provide.
We understand that choosing to share your personal information with any online platform requires a great deal of trust. We therefore want to be fully transparent about what we collect, why we need it, and how we use it. Your trust is our most valuable asset.
By registering or using the crown99 platform, you agree to the terms of this Privacy Policy. If you disagree with any part of it, please stop using the platform and contact our support team for assistance with closing your account.
This Privacy Policy should be read together with Terms and Conditions as well as Responsible Gaming Policy which together form the entire agreement between you and crown99. We strongly recommend that you read all three documents thoroughly.
Crown99 only collects data that is strictly necessary to provide you with a safe, compliant, and high-quality service. The following are the categories of information we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth, selfie photo | Identity verification (KYC) & fraud prevention |
| Contact Data | Email address, phone number, residential address | Account communications & important notifications |
| Financial Data | Bank account number, account holder name, transaction records | Deposit processing & withdrawal of wins |
| Technical Data | IP address, device type, operating system, web browser | Account security & suspicious activity detection |
| Usage Data | Betting records, games played, login timestamps | Service improvement & responsible gaming |
| Preference Data | Language settings, notifications, self-imposed betting limits | Personalisation of user experience |
Crown99 does not collect sensitive data such as medical information, political views, or religious beliefs. We only request information directly relevant to providing a safe betting service.
Data is collected through several methods: directly from you during registration or platform use, automatically through technologies such as cookies and pixels, and from legitimate third-party providers such as identity verification services and payment processors we work with.
Every piece of data we collect has a clear and legitimate purpose. crown99 processes your personal information on the following bases:
Crown99 does not use your data for automated decision-making that affects your legal rights without human review. All significant decisions, such as account termination or transaction suspension, are reviewed by our team.
Crown99 continually invests in the latest cybersecurity infrastructure to ensure your personal data is always protected. The security measures we implement include:
While crown99 takes all reasonable steps to protect your data, no digital system can be guaranteed 100% secure. We encourage you to also play your part in keeping your account safe by using a strong password and not sharing your login credentials with anyone.
Crown99 does not sell, rent, or transfer your personal data to third parties for their own commercial purposes. However, there are limited situations where data sharing is necessary to provide services to you:
All third parties we work with are contractually bound to protect your data and use it solely for the specified purposes. We have zero tolerance for any breach of privacy policy by our partners.
Crown99 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
| Cookie Types | Purpose | Status |
|---|---|---|
| Essential Cookies | Maintaining your login session, enabling website navigation, and supporting basic security features | |
| Performance Cookies | Analysing how users interact with the platform to help us improve the experience | |
| Functional Cookies | Remembering your preferences such as language, region, and display settings | |
| Marketing Cookies | Displaying relevant promotions and measuring the effectiveness of marketing campaigns |
You can manage your cookie preferences through your web browser settings. Please note that disabling essential cookies may affect the functionality of the Crown99 platform. Optional cookies can be declined without affecting your access to our core services.
Crown99 does not use cross-site tracking technology to build a marketing profile on you. The tracking technology we use is limited to the crown99.bar domain only.
As a crown99 member and data subject under applicable data protection laws, you have the following rights regarding your personal information that we hold:
You may request a copy of all personal data we hold about you within 14 working days.
You may request correction of inaccurate or incomplete information via account settings or support.
You may request deletion of your data, subject to mandatory legal retention requirements.
You may object to the processing of your data for direct marketing or certain other purposes at any time.
You may request restriction of your data processing under certain circumstances, such as during a data accuracy dispute.
You may request your data in a machine-readable format for transfer to another platform if you wish.
To exercise any of the above rights, please contact the crown99 support team via live chat or email, stating the specific right you wish to exercise. We will process your request within the timeframe stipulated by law.
Crown99 will not charge any fee for your first request in each data rights category. We are committed to responding to all valid requests within 30 calendar days.
Crown99 only retains your personal data for as long as necessary for the purposes stated in this Privacy Policy, or as required by law. The following are our data retention guidelines:
Once the retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be linked to you as an individual.
Crown99 takes the privacy of minors and underage individuals very seriously. Our platform is exclusively for individuals aged 18 and above and we do not intentionally collect personal data from any individual under the age of 18.
If we find that personal data has been collected from minors without our knowledge, we will take immediate steps to delete that data and close the account in question. If you are aware that a child has registered on our platform, please notify our support team immediately.
We encourage parents and guardians to monitor their children's online activity and make use of parental control tools available on their devices. crown99 fully supports efforts to prevent underage gambling in Malaysia.
Crown99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When significant changes are made, we will:
Your continued use of the crown99 platform after any policy changes take effect will be considered your acceptance of the updated version. If you have any questions, concerns or complaints regarding your data privacy, you may contact our Data Protection Officer by email at [email protected] or via our 24/7 live chat.
We are committed to responding to all privacy-related enquiries within 5 business days. For formal complaints, we will provide a reference number and keep you regularly updated on the status of our investigation.
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